Latest Posts

Are you creating barriers for your customers?

June 23, 2015

Are you creating barriers for your customers to shop in your store?

Now that I am a new mom I have a new found appreciation for the layout of stores, particularly the accessibility (or lack there of) of different stores when I am out with my girls in their stroller. It blows my mind how some retailers completely overlook how ...

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Customer Service: Little Things Go a Long Way

June 9, 2015

Customer Service: Little Things Go a Long Way.

A little love for your customers can go a long way in creating a brand experience. This story is about how one small beverage made such an impression on me, it influenced my decisions as a consumer.

Over the Christmas season I was shopping with my wife, and the store ...

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There’s a new Sheriff in town… CMROI

May 27, 2015

There’s a new Sheriff in town… CMROI

When it comes to merchandise planning we have always used Inventory Turn and GMROI (gross margin return on investment) to measure our inventory performance. While both are very effective KPIs (Key Performance Indicators) they don’t always give us a true picture on how the CASH invested in that inventory is actually performing.

With ...

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iWatch says Retail Redefined

May 21, 2015

iWatch says … Stand Up

iWatch says …Sit Down

iWatch says … Retail Redefined

The Canadian Retail Solutions office was all a buzz this past week when a sexy white package arrived at our front door for our beloved sales manager Chris Olson … you got it!! It was the long anticipated little package of joy … His ...

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Three things to do this month to improve your retail business.

April 27, 2015

Focusing on these three measurable can improve your retail business. If you are already doing these, then give yourself a high five!

  1. Survey your customers

    Honest feedback from your customers is a great way to move forward. While it may be difficult to get a response for free, a small prize can sometimes be enough to motivate!

    There are ...

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Negotiating Terms With Your Vendors

March 30, 2015

One of the key things we train our planning clients to do is to start creating a winning relationship with their vendors. Remember, YOU as the retailer are your vendors' customer! Many retailers feel that they do not have much power with their vendors and are not aware they can ask for more from the partnership. Just as customers support ...

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Get a Grip on your Business’s Profitability

March 26, 2015

Now that trade show season is over and we’ve had the opportunity to speak to several retailers,we find it astonishing how many don’t have a good grip on their retail business’s profitability. Their P&L statements show profit, but they cannot figure out why they have no cash. They can’t keep up with their payables and they haven’t had a raise ...

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How Alternative Payment Methods like PayPal & ApplePay Work

March 17, 2015

Over the last 10 years, due to enormous advances in the industry, technology has become inseparable from the retail experience. One of the many advances in retail technology is alternate payment methods, such as mobile payments.

Mobile Payment Methods

ApplePay

ApplePay, a method developed by Apple, allows customers to pay using their iOS device (iPhone, iPad) at brick and mortar ...

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Retail Analytics – Measuring and Calculating Retail KPIs

March 3, 2015

Just like Target, RadioShack, Mexx, and Sony, countless Indie Retailers will close their doors this year. But do they really have to? I think the answer is NO.

Retailers continue to make the age old mistake of neither measuring nor responding to their Key Performance Indicators. Here are a few important retail KPIs and how to calculate them:

...

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5 Tips for Preparing for a Retail Buying Trip or Trade Show

February 24, 2015

As we gear up for trade shows it is good to have a strategy so that you can maximize your time at the show, without wearing yourself out! Here are a few things you can do to help make your time more productive during this hectic time!

  1. Generate POS reports – come armed to meet your vendors at ...

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