Are You Creating Barriers for Your Customers?

Kirsten Hynds Business

Now that I am a new Mom I have a new found appreciation for the layout of stores, particularly the accessibility (or lack there of) of different stores when I am out with my girls in their stroller. It blows my mind how some retailers completely overlook how their store layout can affect their customers…

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Customer Service: Little Things Go a Long Way

Chris Olson Lifestyle, News

Customer Service: Little Things Go a Long Way. A little love for your customers can go a long way in creating a brand experience. This story is about how one small beverage made such an impression on me, it influenced my decisions as a consumer. Over the Christmas season I was shopping with my wife,…

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There’s a new Sheriff in town… CMROI

Dan Holman Business, News

There’s a new Sheriff in town… CMROI When it comes to merchandise planning we have always used Inventory Turn and GMROI (gross margin return on investment) to measure our inventory performance. While both are very effective KPIs (Key Performance Indicators) they don’t always give us a true picture on how the CASH invested in that…

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