Canadian Retail Solutions
Technical Support

We are your technology and point of sale resource and support. Whether you need some training on a feature in your point of sale, or you need some advice on what kind of computer you should be purchasing, or you have another retail issue you need a solution for, we are excited to be able to help you. To reach us please call 1-866-204-5511 or fill out the form below to be contacted by one of our technicians.

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Support Feedback: Quick and thorough

Looked after all of my needs quickly while also explaining everything you were doing. Then, you looked ahead at what else might come up and got out ahead of problems/challenges.

Happy Support Client

CRS Technical Support Reviews by Customers
2017-05-29T04:36:40+00:00

Happy Support Client

Looked after all of my needs quickly while also explaining everything you were doing. Then, you looked ahead at what else might come up and got out ahead of problems/challenges.

Support Feedback: Quick fix on Saturday

I left all the login info on voicemail and as soon as the tech was finished he signed on and fixed the problem right away while speaking to my staff onsite. He then followed up with me after everything was fixed. I really appreciated how quickly everything was done as it was a busy Saturday and the till was frozen. Thanks Charlie!

Saturday support client

CRS Technical Support Reviews by Customers
2017-05-17T04:21:51+00:00

Saturday support client

I left all the login info on voicemail and as soon as the tech was finished he signed on and fixed the problem right away while speaking to my staff onsite. He then followed up with me after everything was fixed. I really appreciated how quickly everything was done as it was a busy Saturday and the till was frozen. Thanks Charlie!

Support Feedback: Where to go

Colin recognized my voice when he picked up and was able to show me exactly where I would go to make the changes to Retail Pro. Also he did a screen print/clipboard to show where the changes are made.

Support Client

CRS Technical Support Reviews by Customers
2017-05-17T04:04:27+00:00

Support Client

Colin recognized my voice when he picked up and was able to show me exactly where I would go to make the changes to Retail Pro. Also he did a screen print/clipboard to show where the changes are made.

Support Feedback: Complete Care

Charlie was energetic and interested. He went through everything step by step, talked me, called our off-site IT specialist, called into our other store and systematically tracked down the problem without involving me unnecessarily. Very good work!

Happy Support Client

CRS Technical Support Reviews by Customers
2017-05-29T04:29:16+00:00

Happy Support Client

Charlie was energetic and interested. He went through everything step by step, talked me, called our off-site IT specialist, called into our other store and systematically tracked down the problem without involving me unnecessarily. Very good work!

Support Feedback: A+

Keith has been super helpful in troubleshooting my POS problems. He's super friendly and very knowledgeable. A+ :)

Happy Support Client

CRS Technical Support Reviews by Customers
2017-05-29T04:33:57+00:00

Happy Support Client

Keith has been super helpful in troubleshooting my POS problems. He's super friendly and very knowledgeable. A+ :)

Support Feedback: Great Team

Keith to the rescue again! Same story... thanks so much for quickly getting things reset for the rest of inventory. Thanks to you everything went well. As well a huge thanks to Colin for his assistance in merging and updating at the end of the process. You gentlemen are a treat to work with. Huge thanks to you both!
CRS Technical Support Reviews by Customers
2017-05-17T03:58:12+00:00
Keith to the rescue again! Same story... thanks so much for quickly getting things reset for the rest of inventory. Thanks to you everything went well. As well a huge thanks to Colin for his assistance in merging and updating at the end of the process. You gentlemen are a treat to work with. Huge thanks to you both!

Support Feedback: Fast and Friendly

Excellent! Fast and friendly as always. Great work! Thank you.

Happy Support Client

CRS Technical Support Reviews by Customers
2017-05-29T04:39:44+00:00

Happy Support Client

Excellent! Fast and friendly as always. Great work! Thank you.

Support Feedback: Concise Support

We got the problem solved within 3 minutes on the phone.

Happy support client

CRS Technical Support Reviews by Customers
2017-05-17T04:21:23+00:00

Happy support client

We got the problem solved within 3 minutes on the phone.

Support Feedback: Patient Support

You guys were super patient with me as I tried to explain what the problem was. Checked a number of different things to ensure the problem was 100% fixed. Great, friendly

Happy Support Client

CRS Technical Support Reviews by Customers
2017-05-29T04:38:24+00:00

Happy Support Client

You guys were super patient with me as I tried to explain what the problem was. Checked a number of different things to ensure the problem was 100% fixed. Great, friendly

Contact Support

Support is available 24 hours a day, 7 days a week, 364 days a year(we're closed on Christmas). Our regular support desk hours are Monday to Friday:

9:30am to 9pm AST
8:30am to 8pm EST
7:30am to 7pm CST
6:30am to 6pm MST
5:30am to 5pm PST

Webinars

We love to share what we know. Join us for a webinar where we talk Retail technology.