Difficult Customers Part II – Equal Business Stature

Last time, I spoke about taking the long view with difficult customers, and how it is critically important to keep in mind the lifetime value of the customer when you find yourself in an uncomfortable situation. However, that doesn’t mean that you have to let a customer walk all over you and treat you poorly…

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What should you look for in a POS Provider?

Canadian Retail Solutions - Maximize Profits

Choosing a point of sale system that’s just right for your business is incredibly important. But even more important is selecting the right provider to help you select, implement, and support your POS system and your business going forward. At Canadian Retail Solutions, we strive to understand our client’s business needs to help them determine which…

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Constant Sales Growth Goals in Retail: is it toxic?

As specialty retailers and small business owners we judge ourselves. We evaluate the performance of our business and we are looking for constant increases in sales, market share, and our bottom line. Is this constant crave for BETTER/MORE/HIGHER actually toxic to our business and making us perform worse? What is improvement? Improvement can be measured…

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