Employee Spotlight

CRS Welcomes Owen Lane to the Team

We are extremely pleased to welcome a brand new member to the CRS team – Owen Lane! Based out of Ontario, Owen is joining us on the sales team as an Account Manager – POS Specialist for Eastern Canada and the United States!

Based in southwestern Ontario, Owen brings a wealth of experience in business development, having excelled in his previous roles at Cavelo Inc. and SciLeads. In these roles, he consistently surpassed targets and built strong, lasting relationships with clients and partners. With his expertise in the tech and SaaS sectors, as well as a collaborative mindset developed through many years’ experience in hi-level competitive sports, Owen is well-equipped to make a meaningful impact here at CRS.

With welcoming Owen to the team, we wanted to take this opportunity to launch a brand new employee spotlight campaign and kick it off by getting to know our newest team member a little better! I had the pleasure of chatting with Owen a little further to gain some insight.

Q: You’re quite new to the company, but can you tell us a little bit about what your role at Canadian Retail Solutions will be and what your typical day would look like for you?

A: As an Account Manager, I help retailers and restaurants streamline operations and grow through tailored solutions. My day involves prospecting new leads, connecting with clients, and attending trade shows to stay on top of trends and build relationships. It’s a mix of strategy, communication, and creativity, which keeps things exciting.

Q: Outside of your work life, what kind of things are you interested in? Do you have any hobbies or side projects that you’re passionate about?

A: Outside of work you’ll find me watching sports, playing golf, socializing with friends, hitting the gym, or adding to my growing sneaker collection. On top of this I have a strong passion for travelling the world and engaging in different activities, cultures and cuisines.

Q: What inspired you to pursue your career path and what kind of advice would you give to someone aspiring to be in your field? 

A: In sales, I’ve always been curious about helping businesses grow and solving challenges, which led me to this role as an account manager. My advice? Listen closely, stay curious, and build real relationships. Understanding people’s needs is the key to success in sales.

Q: If you could swap roles with someone for just one day – either within the company or outside of the industry – what would it be and why?

A: I’d love to trade places with a retail store/restaurant owner for a day. I think experiencing the joys and struggles of running a store first-hand would deepen my understanding of the industry I serve. It would give me invaluable insights into their world—the decisions they make, the challenges they face, and the triumphs they celebrate.

Q: Tell us a surprising fact about you that your coworkers don’t already know.

A: A surprising fact about me is that I’m a pretty good cook! I love experimenting with new recipes and ingredients, as a previous picky eater I have really challenged myself in the last 5 years to try new things. On top of that, I have a wide collection of shoes—everything from classic sneakers to unique designer pairs. Cooking and shoes might seem unrelated, but for me, they both reflect my creativity and attention to detail.