As an experienced Retail Operations Partner, we understand that no two retail businesses are exactly alike – so why should our support plans be any different? Our Retail Pro Support Plans are tailored to fit retail businesses based on what matters most to THEIR specific business needs! Our team of certified Retail Pro experts have the knowledge and expertise to serve our retailers with the HIGHEST of service standards, regardless of the support package they’re on!
Per Device, Per Month
Unlimited Remote Support
Monday-Friday 6AM – 9PM MST
P1 Response – 4 Hours
Credit Card / EFT Support
RetailPRO Support Briefings
RetailPRO Plugin Support
Quarterly Support Analysis Report
RetailPRO Keystroke Training
RetailPRO Data & Configuration Management
Annual Systems Review
–
–
–
–
–
–
–
–
–
–
–
–
Per Device, Per Month
Unlimited Remote Support
Monday-Friday 6AM – 9PM MST
P1 Response – 2 Hours
Credit Card / EFT Support
RetailPRO Support Briefings
RetailPRO Plugin Support
Quarterly Support Analysis Report
RetailPRO Keystroke Training
RetailPRO Data & Configuration Management
Price Cost Manager Management
Remote Monitoring and Notifications
Data Imports
Quarterly Systems Review
Ongoing Expert Advice & Support
–
–
–
–
–
–
–
Per Device, Per Month
Unlimited Remote Support
Monday-Friday 6AM – 9PM MST
Weekend Support
6:30AM – 6:30PM MST
P1 Response – 1 Hour
Credit Card / EFT Support
RetailPRO Support Briefings
RetailPRO Plugin Support
RetailPRO Hardware Installation & Diagnostics
Monthly Support Analysis Report
Ongoing RetailPRO Training
RetailPRO Data Imports & Configuration Management
Price Cost Manager & Promotions Management
Remote Monitoring, Management & Remediation
Enhanced Reports & Document Support
Polling & Replication Management
Data Backup Monitoring & Remediation
Monthly Service Review with Account Manager
Ongoing Expert Advice & Support
This free program allows us remote access to your system so we can better support your software!
Regular Support Hours
Monday – Friday: 6:00 AM – 9:00 PM (MST)
Weekend Emergency System Down Hours
Saturday – Sunday: 6:30 AM – 6:30 PM (MST)
Purchase Support Hours
Support hours can be purchased for projects outside our general support scope of work (example: plugin development, report development, etc.). Contact us directly to purchase support hours for your retail business OR purchase online below!
** all online orders are subject to review by our team to ensure the correct package hours are being purchased based on your support package **
