As an experienced Retail Operations Partner, we understand that no two retail businesses are exactly alike – so why should our support plans be any different? Our Genius Support Plans are tailored to fit retail businesses based on what matters most to THEIR specific business needs! Our team of POS experts have the knowledge and expertise to serve our retailers with the HIGHEST of service standards, regardless of the support package they’re on!
Per Store, Per Month
24/7 Genius Chat Support
Live Remote Support (Tier II)
Monday-Friday 6AM – 6PM MST
P1 Response – 4 Hours
Genius Credit Card / EFT Support
Genius Retail Support Briefings
Hardware Installation & Diagnostics
Quarterly Support Analysis Report
Genius Keystroke Training
Annual Systems Review
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Per Store, Per Month
24/7 Genius Chat Support
Live Remote Support (Tier II)
Monday-Friday 6AM – 6PM MST
P1 Response – 2 Hours
Genius Credit Card / EFT Support
Genius Retail Support Briefings
Hardware Installation & Diagnostics
Quarterly Support Analysis Report
Genius Keystroke Training
Non-Transactional Data Import & Configuration Management
Quarterly Systems Review
Ongoing Expert Advice & Support
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Per Store, Per Month
24/7 Genius Chat Support
Live Remote Support (Tier II)
Monday-Friday 6AM – 6PM MST
P1 Response – 1 Hour
Genius Credit Card / EFT Support
Genius Retail Support Briefings
Hardware Installation & Diagnostics
Monthly Support Analysis Report
Ongoing POS Training
Transactional Data Imports, Configuration Management
ESET Antivirus (incl. 2 Devices)
Enhanced Reports & Document Support
Monthly Systems Review
Ongoing Expert Advice & Support
This free program allows us remote access to your system so we can better support your software!
Regular Support Hours
Monday – Friday: 6:00 AM – 6:00 PM (MST)
