CRS Technical Support

At CRS we pride ourselves on offering great support. We have years of experience in supporting our Retail community and we ensure that you get the right help, from the right person when you need it.

For more information about our support plans that start at $67 a month click the link below. We offer everything from A to Z (triaged and Tiered) support – everything from simple device installation to major database rebuilds. Our Retail Certified Technicians (RetailPRO, Global POS, VendHQ, Shopify) know retail!

We bring 30 years experience supporting retailers of all sizes (our birthday is September 30, 1991)

We are happy to be your retail technology, point of sale resource and your IT/Network specialists. We can help you with Retail Pro, Global Retail & Restaurant POS, Shopify POS or Vend POS. Whether you need training on a feature in your point of sale, or you need some advice on what kind of computer you should be purchasing, or you have another retail issue you need a solution for, we are excited to be your retail technology partner!

To reach us please call 1-800-725-6810 or via our contact form CLICK HERE.

Support Packages

We know that a monthly support plan is the best way to make sure you have the support and updates needed to maximize your POS investment. We have revised our support plans to include Software Updates, Webinars & Training Videos, CRS Managed Business Continuity and Virus Protection, FREE Monthly Training for your team and MORE.

Click below to see a detailed explanation of the support plans available.

RetailPRO Maintenance & Support Plans

SAAS Maintenance & Shared Support Plans

 

Support is just a click away, DOWNLOAD TEAMVIEWER, to allow us to assist you

Need to purchase Support Hours?

Support Hours

Bronze Support Hours

$250.00

Support Hours

Silver Support Hours

$200.00

Support Hours

Platinum Support Hours

$125.00

EMERGENCY SUPPORT PACKAGE

EMERGENCY – BRONZE HOURS

$350.00

EMERGENCY SUPPORT PACKAGE

EMERGENCY – SILVER HOURS

$300.00

EMERGENCY SUPPORT PACKAGE

EMERGENCY – PLATINUM HOURS

$125.00

Canadian Retail Solutions™ Guarantee

CRS provides piece-of-mind with our 100% money back guarantee on all products and services we provide. If at any point in the process, you are not fully satisfied, simply let us know and a refund will be processed – no questions asked.

Contact Support

Support is available 24 hours a day, 7 days a week, 364 days a year (we’re closed on Christmas). Our regular support desk hours are Monday to Friday:

9:30am to 9pm AST
8:30am to 8pm EST
7:30am to 7pm CST
6:30am to 6pm MST
5:30am to 5pm PST

Canadian Retail Solutions
310 Circle Drive
St Albert, AB
T8N 7L5
Canada
1-800-725-6810