Mustafa Skokic
Technical Operations Manager

Eduardo Oliva
Technical Account Manager

TIM PARKER
Technical Support Specialist

Ken Isla
Technical support Specialist

CRS Technical Support

With more than 30 years experience assisting all kinds of retailers, our support team of certified experts are happy to be your IT specialists in ALL things retail tech. With continued POS support, software and hardware support/guidance, training, custom reporting, product development, and more right at your fingertips, you’ll have peace of mind that your retail business will be operational in the way YOU need it to be at ALL times!

After Hours Program

Our dedicated tech team remains on standby after hours to ensure our retailers have access to support while their stores are still open!

Black icon of clock to indicate after hours support
Icon of emergency alert light with a lightening bolt in the center

Emergency System Down

If our retailers experience a technical issue that renders them non-operational, our emergency system down service ensures someone is always available to get them back up and running as quickly and efficiently as possible, even outside of our regular support hours!

Support Packages

Our support packages start at just $71 per month, and include A to Z support on everything from simple device installation to major database reconstruction. We’ve revised our support plans to also include Software Updates, Webinars & Training Videos, CRS Manage Business Continuity and Virus Protection, Monthly Team Training, and more! Browse through our available Maintenance and Support Plans below! Monthly package pricing is based on number of sites and seats required for your operations. 

Contact Support

Regular Support Hours
Monday – Friday: 6:30 AM – 6 PM (MST)

After Hours Support Hours
Monday – Friday: 6 PM – 9 PM (MST)

1-800-725-6810
support@retailbycrs.com

3A, 215 Carnegie Drive
St. Albert, AB, T8N 5B1
Canada

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PURCHASE SUPPORT HOURS

Contact us directly to purchase support hours for your retail business OR purchase online below! 
** all online orders are subject to review by our team to ensure the correct package hours are being purchased based on your subscription level **

Point of Sale

Bronze Support Hours

$275.00

Point of Sale

Silver Support Hours

$225.00