When Arts and Exhibitions – the organization behind the eagerly awaited Tutankhamun and the Golden Age of the Pharaohs exhibit – selected a retail Point of Sale (POS) system provider, they chose Canadian Retail Solutions (CRS), the reputable Canadian company that had given them success with previous exhibits… and it has certainly paid off.
“When we brought Tutankhamun and the Golden Age of the Pharaohs back to North America, we knew the gift shop operation was going to be very complex,” says Curtis Bechdel of Arts and Exhibitions. “We had a great experience with CRS, who helped us select the Retail Pro® POS program when we began the touring exhibition commemorating the life of Princess Diana in 2003. Although we knew our new exhibit would be even more elaborate, we had complete confidence in the CRS Team and Retail Pro® to meet our needs.”
The retail store at the King Tut Exhibit opened in Los Angeles on June 15, 2005, to a record opening month of over $2,000,000 in retail sales. “On opening day, the sales were so numerous, that we quickly realized we needed four additional stations!”
In record time, the CRS technical team delivered the stations and converted all of the systems to the proper network servers, located in both our Ohio and Los Angeles offices,” explained Bechdel. “The change literally happened overnight and the service was a real testament to the flexibility and attention to detail I have grown accustomed to in dealing with CRS.”
Specializing not only in sales, consultation, training and technical support for both the Retail Pro® and Microsoft RMS POS systems, CRS is also dedicated to providing other integrated retail solutions such as e-commerce, security, and automatic web back up.
“I was so impressed with the attention to detail that my account manager at CRS and the rest of the technical team paid to my business,” said Bechdel. “It is for this reason that I have continued using CRS for other projects, including our seamlessly integrated web store: www.kingtut.org which has brought another stream of income to our business; as well as a security system to protect the ancient artifacts of the King Tut exhibit.
“We strive to create lasting partnerships with our clients,” says Scott Smith, General Manager of CRS, “and our customers appreciate the focus we place on streamlining their retail processes. Our job is not finished once a POS system is in place, in fact, that is only the beginning. Our signature platinum support program ensures continued support and assistance to our clients, and helps them realize their goals and protect their investment in a professional, cost-effective way.”
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