Knowing Your Retail Pro Software

Did you know that as part of your Silver or Platinum Retail Pro Software membership you get access to online video training with My Retail Pro TV? This resource is excellent, as it allows you to learn at your pace, and when it’s convenient for you.

If you’re more of a reader, there’s a complete set of documentation available to you with each software installation.

If you prefer one-on-one training we have excellent trainers available to cover your questions. They can range from the simple to the complex. Our main goal is to make sure that you and your staff know your Retail Pro software well enough to get the most out of it.

Finally, it’s highly recommended that you start your own internal documentation on common processes. The use of a manual and flowcharts will really help new staff become productive more quickly. This will also help you provide a standard experience for customers and vendors.

If you are unsure about how to access My Retail Pro TV, would like to ensure that you have a complete set of documentation, or would like to schedule one-on-one training time, please email us at support@retailbycrs.com or call 1.866.204.5511.


Shawn Dillon is the Chief Technical Officer at CRS. He has been involved in hundreds of retail installations and has worked in the IT industry for over 20 years, with independent companies as well as government agencies.

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