In the case that you’ve missed one, The Retail Council of Canada is offers a list of recorded Webinars as a retailer resource on it’s website. Covering topics that range from staffing and managing to online marketing, there’s plenty of information for the watching, and something for everyone. Members can visit the Retail Council of […]
Category Archives: Retail Coaching
At the risk of showing my age, Steve Austin – The Six Million Dollar Man – was always one of my favorite super hero’s. Let me summarize for you, as an ace test pilot, Steve Austin’s ship crashed and he was left nearly dead. Deciding that they had the technology to put him back together […]
Give Them Something To Talk About There are so many buzzwords floating around the retail industry these days, and while I actually happen to think that they are all important, one stands taller than the rest in my books. Customer Experience. The Customer Experience is imperative to a retail operation succeeding or even better, thriving, […]
The Customer Loyalty Investment – Acres of Diamonds Guest Post by: Rory Fatt (Royalty Rewards) In the early 1900’s, a minister by the name of Dr Russell Conwell travelled throughout the world and gave the same speech nearly 6,000 times. The effect was so powerful that wherever he went, audiences would pack the room to […]