Now that I am a new Mom I have a new found appreciation for the layout of stores, particularly the accessibility (or lack there of) of different stores when I am out with my girls in their stroller. It blows my mind how some retailers completely overlook how their store layout can affect their customers […]
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Customer Service: Little Things Go a Long Way. A little love for your customers can go a long way in creating a brand experience. This story is about how one small beverage made such an impression on me, it influenced my decisions as a consumer. Over the Christmas season I was shopping with my wife, […]
There’s a new Sheriff in town… CMROI When it comes to merchandise planning we have always used Inventory Turn and GMROI (gross margin return on investment) to measure our inventory performance. While both are very effective KPIs (Key Performance Indicators) they don’t always give us a true picture on how the CASH invested in that […]
iWatch says … Stand Up iWatch says …Sit Down iWatch says … Retail Redefined The Canadian Retail Solutions office was all a buzz this past week when a sexy white package arrived at our front door for our beloved sales manager Chris Olson … you got it!! It was the long anticipated little package […]
Focusing on these three measurable can improve your retail business. If you are already doing these, then give yourself a high five! Survey your customers Honest feedback from your customers is a great way to move forward. While it may be difficult to get a response for free, a small prize can sometimes be enough […]
One of the key things we train our planning clients to do is to start creating a winning relationship with their vendors. Remember, YOU as the retailer are your vendors’ customer! Many retailers feel that they do not have much power with their vendors and are not aware they can ask for more from the […]
Now that trade show season is over and we’ve had the opportunity to speak to several retailers,we find it astonishing how many don’t have a good grip on their retail business’s profitability. Their P&L statements show profit, but they cannot figure out why they have no cash. They can’t keep up with their payables and […]
Over the last 10 years, due to enormous advances in the industry, technology has become inseparable from the retail experience. One of the many advances in retail technology is alternate payment methods, such as mobile payments. Mobile Payment Methods ApplePay ApplePay, a method developed by Apple, allows customers to pay using their iOS device (iPhone, […]
Over the last 10 years, due to enormous advances in the industry, technology has become inseparable from the retail experience. One of the many advances in retail technology is alternate payment methods, such as mobile payments. Mobile Payment Methods ApplePay ApplePay, a method developed by Apple, allows customers to pay using their iOS device (iPhone, […]
Just like Target, RadioShack, Mexx, and Sony, countless Indie Retailers will close their doors this year. But do they really have to? I think the answer is NO. Retailers continue to make the age old mistake of neither measuring nor responding to their Key Performance Indicators. Here are a few important retail KPIs and how […]