Choosing a point of sale system that’s just right for your business is incredibly important. But even more important is selecting the right provider to help you select, implement, and support your POS system and your business going forward. At Canadian Retail Solutions, we strive to understand our client’s business needs to help them determine which POS solution would best meet those needs. Since we are a re-seller of many different POS solutions, we have an unbiased approach to helping clients select the solution that is right for them.
One of the key elements to selecting a POS provider is their experience in implementing such solutions and their ability to support is post implementation. There’s a common misconception that a good POS system shouldn’t need much support. I’d say this is only really true of the most basic systems that don’t have very advanced settings or functions. Sure, once it’s implemented, business owners shouldn’t need to call tech support every seven days to figure out how to run a weekly sales report.
You need to be realistic about how much support you’re going to need and investigate whether the vendor you’re looking at is can provide it. For instance, I’ve seen so many people bashing perfectly functioning POS systems simply because they didn’t select the right vendor to help them professionally configure and setup the system. Every solution offers similar features and functionality so identifying what you need from that standpoint is only a small part of the equation. The more important factor is selecting a provider who can professionally install, configure, and train your staff such that you get the
most out of your POS solution.
Additionally, your POS provider should be able to provide technical support when you need it. Most businesses are open outside of the standard Monday through Friday, 9AM to 5PM work hours, meaning your support options must be open then, too. CRS offers world class service and support to our clients including have after-hours support to deal with any emergencies that our clients experience.
Call us today to discover how we can help support your business!