We have been installing and supporting retail software for a long time now, and we have had the pleasure of working with many companies during our almost 30 years in business. During that time, we have seen companies thrive with their POS software while others barely use theirs. Here are 5 ways to excel with […]
Category Archives: Retail News
7 Tips to Sales Success #1: Building the “Buyer-Seller” Relationship. You need to develop a better understanding of the buying process that customers actually follow – the real decisions they make, and when they are made. Then you need to match your sales process with the customer’s buying process. When this is done, you begin […]
Are you over invested? I was recently reminded of the concept of “Sunk Cost Bias” and how this state of mind is so relevant to how we sometimes function as retailers. Sunk Cost Bias is when our decisions are tainted by the emotional time, effort and in many cases money we have put into a […]
DON’T MAKE ME CHOOSE! Barry Schwartz has a wonderful TED talk titled “The paradox of choice”. One of the significant takeaways from this concept is that too much choice is not always a good thing! Have you heard any of these phrases before: “ I need to properly represent the line” “ Having these items […]
Trends evolve and become part of our customer’s expectation. Ignoring or fighting them is like swimming upstream against a current stronger than you. Soon exhaustions will set in from the energy you expended and you will succumb and drown. Businesses drown, in spite of good intentions, from misguided beliefs. Energy spent on embracing trends vs […]
Buyer’s Toolbox Series: Manage Purchase Orders Join me in this Buyer’s Toolbox Series as I cover the tools I used on a regular basis while I was a corporate buyer. Feel free to learn, interpret, and adopt anything that might work for your business! The Inflows As the lead buyer managing a $20m business across […]
I was recently in Vancouver with my wife to see Justin Timberlake, I know, don’t judge. I may or may not have a little man crush here. While visiting different cities, I love to go shopping. Not to shop so much as to explore and see what various cities, districts and malls are doing to […]
Last time, I spoke about taking the long view with difficult customers, and how it is critically important to keep in mind the lifetime value of the customer when you find yourself in an uncomfortable situation. However, that doesn’t mean that you have to let a customer walk all over you and treat you poorly […]
As specialty retailers and small business owners we judge ourselves. We evaluate the performance of our business and we are looking for constant increases in sales, market share, and our bottom line. Is this constant crave for BETTER/MORE/HIGHER actually toxic to our business and making us perform worse? What is improvement? Improvement can be measured […]
Caught In The Weeds Caught in the weeds, putting out fires, so many ideas but no time get stuff done. Are these phrases part of your everyday vocabulary as a retailer? We have all at times suffered from the “Immagunna” bug. When I have the time I’m gunna achieve this goal or solve that issue […]