Last time, I spoke about taking the long view with difficult customers, and how it is critically important to keep in mind the lifetime value of the customer when you find yourself in an uncomfortable situation. However, that doesn’t mean that you have to let a customer walk all over you and treat you poorly […]
Author Archives: admin
Choosing a point of sale system that’s just right for your business is incredibly important. But even more important is selecting the right provider to help you select, implement, and support your POS system and your business going forward. At Canadian Retail Solutions, we strive to understand our client’s business needs to help them determine which […]
As specialty retailers and small business owners we judge ourselves. We evaluate the performance of our business and we are looking for constant increases in sales, market share, and our bottom line. Is this constant crave for BETTER/MORE/HIGHER actually toxic to our business and making us perform worse? What is improvement? Improvement can be measured […]
Caught In The Weeds Caught in the weeds, putting out fires, so many ideas but no time get stuff done. Are these phrases part of your everyday vocabulary as a retailer? We have all at times suffered from the “Immagunna” bug. When I have the time I’m gunna achieve this goal or solve that issue […]
Clothing Retail? Sure, I lovvvvve clothes… Retail is a fickle beast. It can suck the life out of you, or invigorate and inspire you. It’s really about your perspective on any given day. Tomorrow is a whole new day with a whole new perspective. Here’s five things I wish I knew about retail before I […]
As a specialty retailer it’s so easy to feel betrayed by your customers. Even your most loyal customers can burn you. After all, how many times have you gone the extra mile for a customer only to have them show up at your store to return that specialty wetsuit that you bent over backwards to […]
Peace of Mind in your Technology If you are our average client, you are an established retailer, well versed in using Retail Pro Version 8 with 5-15 years of experience. Chances are over that time period you’ve suffered, or come close, to the stomach-in-throat stress of your computer hardware physically failing, getting hit with malware […]
Navigating the seasonal transition is a tricky situation. As independent retailers, we are wrapping up the old season and planning for the new season–there are a lot of things to consider! These 5 things are our MUST-DOs for a seamless transition. Evaluate Existing Merchandise In the excitement of the new season, It’s easy to sweep […]
A good friend of mine once said to me “Scott, I admire how you are not afraid to fall!” The backstory to this compliment was more are response to how bad at Snowboarding I was at the time, but the quote resonated with me and I have carried this challenge of not being afraid to […]