Do you want to CLOSE more sales this Christmas season? For our WEALTHY RETAILERS, closing a sale will always begins with a great opening – the greeting!! GREETING and ENGAGING customers effectively and appropriately is often our biggest challenge on the sales floor. For some reason we get lost in our own world and forget just […]
Category Archives: Retail Coaching
The old saying “Retail is detail” rings loud and true especially during the holiday season. The holiday season can be the time of year when store maintenance is over whelming, updating signage, and creating new displays can be time consuming, stocking and restocking can become tedious. At the same time customers are in a rush […]
Tis’ the season…. Where most retailers either breakeven or become profitable for the year! As we go into holiday season many of my clients have been asking me about ways they can promote themselves and compete against the BIG BOX retailers and their continuous stream of massive sales. As an independent retailer we know that […]
Upgrade Someone’s Happiness We are big believers in the Happiness Advantage here at CRS. I am also a big believer in a good cup of coffee. How do the two intersect? And what about when you feel grumpy or a couple blocks over from Happy Street? I partake in coffee It does elevate my happiness […]
I am truly astounded by the lack of attention to the one and only truth in the Retail World…Demonstrating that the customer is your priority! Maybe I am old and a little crusty, but I believe in the power of a customer centric business. As a retailer, you need to be asking yourself everyday these […]
I am a geek. I can admit it. I work in technology because I love it. I am connected via iPhone, iPad, Mac and PC. There are social media accounts galore, email, phone calls, e-meetings and work to keep me plugged in. I think today many people feel a similar pull. Technology keeps me connected […]
Start Your Research EARLY & Take Your Time Use the tools available to you: Google, other retailers, trade magazines, retail consultants, retail associations, etc. Gather Information on the POS Systems That You Are Interested In Go to the company websites, call them directly, request information packages, get a demo of the program from a qualified […]
Now that I am a new Mom I have a new found appreciation for the layout of stores, particularly the accessibility (or lack there of) of different stores when I am out with my girls in their stroller. It blows my mind how some retailers completely overlook how their store layout can affect their customers […]
Customer Service: Little Things Go a Long Way. A little love for your customers can go a long way in creating a brand experience. This story is about how one small beverage made such an impression on me, it influenced my decisions as a consumer. Over the Christmas season I was shopping with my wife, […]
There’s a new Sheriff in town… CMROI When it comes to merchandise planning we have always used Inventory Turn and GMROI (gross margin return on investment) to measure our inventory performance. While both are very effective KPIs (Key Performance Indicators) they don’t always give us a true picture on how the CASH invested in that […]