Last time, I spoke about taking the long view with difficult customers, and how it is critically important to keep in mind the lifetime value of the customer when you find yourself in an uncomfortable situation. However, that doesn’t mean that you have to let a customer walk all over you and treat you poorly […]
Tag Archives: retail help
As specialty retailers and small business owners we judge ourselves. We evaluate the performance of our business and we are looking for constant increases in sales, market share, and our bottom line. Is this constant crave for BETTER/MORE/HIGHER actually toxic to our business and making us perform worse? What is improvement? Improvement can be measured […]
Caught In The Weeds Caught in the weeds, putting out fires, so many ideas but no time get stuff done. Are these phrases part of your everyday vocabulary as a retailer? We have all at times suffered from the “Immagunna” bug. When I have the time I’m gunna achieve this goal or solve that issue […]
Clothing Retail? Sure, I lovvvvve clothes… Retail is a fickle beast. It can suck the life out of you, or invigorate and inspire you. It’s really about your perspective on any given day. Tomorrow is a whole new day with a whole new perspective. Here’s five things I wish I knew about retail before I […]
As a specialty retailer it’s so easy to feel betrayed by your customers. Even your most loyal customers can burn you. After all, how many times have you gone the extra mile for a customer only to have them show up at your store to return that specialty wetsuit that you bent over backwards to […]
Every single retailer I have ever chatted with has overbought inventory at one point or another. This is a fact of life. What do you do when you have too much inventory? There are three main strategies to reduce your excess inventory as a retailer. There’s a fast strategy—most commonly associated with an inventory blowout—or […]